How it all started

WE BELIEVED THAT WE COULD MAKE IMPACT

Welcome to The Fixables! This is our story, and we hope to make you thrilled about it too. In 2012, we started solving problems that no one was willing or able to solve properly at the time. We took the plunge! And now 9 years later, we are known as the sustainable specialist in the field of repair and maintenance of smart devices in the Netherlands. Why? Because one thing hasn’t changed; personal attention for you as a customer is still central.

More than 65,000 customers have now had their (connection)problems solved by us to their satisfaction. We are currently located in four cities: Amsterdam, Rotterdam, Utrecht and Bussum. We also serve B2B customers for whom we provide smart device repairs. And we want more! Our ambition is to become the largest national repair retailer in the Netherlands and we also have plans to expand our range to other European countries, so if you don’t know us that well yet, that will certainly change in the coming years!

Most important moments so far

MILESTONES THAT MAKE US PROUD

2012

REPAIR STORE AMSTERDAM

Opening of our first store in September.

2014

REPAIR STORE UTRECHT

Opening of our second store in June.

2014

REPAIR STORE BUSSUM

Opening of our third store in December.

2015

REPAIR STORE ROTTERDAM

Opening of our fourth store in April.

2016

HUAWEI PARTNERSHIP

In-warranty repairs for Huawei customers.

2017

5-YEAR ANNIVERSARY

Celebration of our 5th anniversary.

2019

THE FIXABLES ACADEMY

The first participants successfully complete our in-house training.

2020

REBRANDING

Launch of our new logo, style and website.

Mission

WE FIX CONNECTIONS

Our personal smart devices have taken a fascinating role in our daily lives and have become an extension of our personality.

In a world where being constantly in contact with others is an indispensable part of our daily life and seems to be of vital importance, no longer having access to valuable data, suddenly being unavailable and being unable to reach someone else feels disastrous.

We understand that. And that is exactly why we are there for you: The Fixables.

Mission

WE FIX CONNECTIONS

Our personal smart devices have taken a fascinating role in our daily lives and have become an extension of our personality.

In a world where being constantly in contact with others is an indispensable part of our daily life and seems to be of vital importance, no longer having access to valuable data, suddenly being unavailable and being unable to reach someone else feels disastrous.

We understand that. And that is exactly why we are there for you: The Fixables.

Vision

We are the most reliable and sustainable fixers
of personal smart devices in today’s world

We are born fixers. We do it quickly and well, it shows. Furthermore, we are seen as the most experienced and reliable Apple, Huawei, Samsung repair and service provider in the Netherlands. Our employees are competent, patient and approachable. We take the time to listen and to advise our customers objectively.
Our customers are not faced with any surprises. Help is there, from software updates to data recovery, from cracked screens to broken dreams. We repair, but we also sell accessories, gadgets and refurbished devices.

Vision

We are the most reliable and sustainable fixers
of personal smart devices in today’s world

We are born fixers. We do it quickly and well, it shows. Furthermore, we are seen as the most experienced and reliable Apple, Huawei, Samsung repair and service provider in the Netherlands. Our employees are competent, patient and approachable. We take the time to listen and to advise our customers objectively.
Our customers are not faced with any surprises. Help is there, from software updates to data recovery, from cracked screens to broken dreams. We repair, but we also sell accessories, gadgets and refurbished devices.

Core values

OUR GUIDING PRINCIPLES

In our unique Fixables way, characterized by trust, authenticity and commitment, we fix your smart devices and ensure that you quickly reconnect with the rest of the world. And with what is important to you. So don’t worry any longer because solving the disaster that happened to you is our #1 priority. Together we will make sure that you still have an awesome day!

Trust

Trust, it’s so easy to say, but it is more than a word or just a promise. It’s an emotion, a feeling, an act and most importantly, it is recurring. Ensuring trust is an important motivation for The Fixables.

In an environment where people quickly feel safe and at home, our employees are empowered and enabled to grow, each in their own way. We want to be the best employer for our employees.

This trust is also essential for our customers; a mobile device is an extension of their identity. Our customers want to see and understand what is happening with it and be sure to leave it in reliable hands. We want to be the most reliable service provider for our customers.

The Fixables work together with various partners. Trust is also an important starting point for this collaboration; we work together on common goals and not against each other for personal gain.

Authenticity

We believe the only way to make a difference is by being yourself. We are ourselves and do not pretend to be someone else. Therefore, we provide a space for our employees, customers and partners to do the same. We accept the good in each other, but also the imperfections and quirks.

We encourage employees to discover and develop their talents. We focus on the strength of the collective and utilizing everyone’s potential. We all benefit from that.

Our authenticity is seen as a strength. By being authentic to our customers, they experience a genuine and personal approach instead of the usual picture. With this we deliver added value to our customers.

When entering a business partnership, we think along, but we remain faithful to our own principles. We stand for what we do and what we believe in.

Engagement

What we do, we do well. Every day we work with full commitment, passion and conviction on the basis of our qualities and professionalism to solve our customers’ problems. We do not give up easy and even when it gets tough, we take our responsibility. As The Fixables we know that we can do more together than by ourselves and we support each other, our customers and partners where needed.

Fixing a smart device is only part of our job. We make the difference by showing genuine interest and by putting ourselves in the shoes of the client. We take into account what someone needs at that moment; a cup of coffee, a joke, clarity, a listening ear or just a good fix! In the end, we always ensure that our customer walks out of a Fixables store with a smile on their face.

This is only possible if our employees feel involved and do their work every day with pride and pleasure.

Our repair heroes

WE DON’T STRESS OUT AND HELP YOU TO FOLLOW THAT EXAMPLE

This is our unique team that works every day to make a difference for you!

RENE SMIT
FOUNDER AND CEO

ONNE DE BEKKER
STORE EXPERIENCE AND PEOPLE MANAGER

STEVEN VAN DRIEL
OPERATIONS AND BACK OFFICE MANAGER

PATRICK KEIJZER
SHOP MANAGER

MILTON BLANK
SENIOR PERSONAL SMART DEVICE ENGINEER

LIAD VAN PRAAG
SENIOR PERSONAL SMART DEVICE ENGINEER

THIJS KOOI
PERSONAL SMART DEVICE ENGINEER

JULIEN SARADOLA
PERSONAL SMART DEVICE ENGINEER

CAVAN HILHORST
PERSONAL SMART DEVICE ENGINEER

ANDREI NEAGU
PERSONAL SMART DEVICE ENGINEER

MICHAELA MANGOU
PERSONAL SMART DEVICE ENGINEER

IWAN HAENSEL
PERSONAL SMART DEVICE ENGINEER

The Fixables Academy

Relax, we believe in you

The Fixables Academy offers training and certifications for (potential) employees of smartphone, tablet and computer repair companies. In recent years, The Fixables have gained a lot of experience in training new employees to become high-quality technicians and have developed a suitable method for this.

Curious?

The Fixables Academy

Relax, we believe in you

The Fixables Academy offers training and certifications for (potential) employees of smartphone, tablet and computer repair companies. In recent years, The Fixables have gained a lot of experience in training new employees to become high-quality technicians and have developed a suitable method for this.

Curious?

WORK AT

ITS ALL ABOUT TEAM SPIRIT AND CULTURE

The Fixables is a close-knit club where people like to work and where we offer people opportunities. We work together with great pleasure and are proud of each other, the service we provide to our customers and the results we achieve together. Are you also looking for a new challenge in an environment where you can make people happy every day by making the “impossible” come true?

Curious?

WORK AT

ITS ALL ABOUT TEAM SPIRIT AND CULTURE

The Fixables is a close-knit club where people like to work and where we offer people opportunities. We work together with great pleasure and are proud of each other, the service we provide to our customers and the results we achieve together. Are you also looking for a new challenge in an environment where you can make people happy every day by making the “impossible” come true?

Curious?